I cant login my acc ive created long time ago. Ive change my phone number years ago. I cant login due to cant remember password. But later ive manage to reset it by email. When i tried to login, it send code to my old phone number. The only way to bypass this is through verification document. Ive did that but they said my name not same as registered in their system. Ive probably just use nickname during registered. I DO REMEMBER THEY DONT ASK FOR DOCUMENT DURING FIRST REGISTRATION. IF THEY DID THEN THEY SHOULD KNOW IM USING A NICKNAME AND IVE SHOULD HAVE NO PROBLEM LOGIN IN THROUGH DOCUMENT VERIFICATION BY NOW. Been two month since this problem arise. I wanna tell them all this but i cant coz there is no customer support for my region on selfcare support. Theres no option to email them about this.
Idk if i have any balance in my acc.
So ive move on and making new acc. Successfully make new acc and it didnt even ask to upload any document. But the problem with new account i cant link my phone number. When ive try to link and press continue nothing happen but i do received code number on my phone but where should i put it since nothing happen after putting my phone number. Tried restart same thing happen, code came on my number again but on noting happen, there isnt any input to put the code. Ive tried uninstall and do it again, same thing happen only this time ive reached max try to receive code have to wait 24h again to send another. So today ive try again, same thing happen. So yeah, thats it for me. Ill switch to other wallet. No wonder a lot of people complaining.