Similar to other posts in this sub, a Coinbase account was created and verified without my consent in the middle of the night. This is still unresolved for me, but I wanted to provide my full story just to see if other people are going through a similar issue and to bring to light how terrible Coinbase’s customer service is.
This morning, I saw that I received a verification request and a “we’ve verified your account” email about two minutes apart, both at 3AM while I was still asleep. I immediately tried to contact Coinbase support and submitted a ticket (no: 06804577).
I immediately received a message saying that “Coinbase will only offer self-help customer support in your region”. I’m in the US.
I called the Coinbase line to try to cancel my account. The automated voice requested the phone number that is linked to the account. I never created the account, how would I know which phone number was linked to the account? I just said that I was calling from the same phone number and was told that a verification text message would be sent before locking my account. I never received that text message.
I’ve also tried resetting my password through the Coinbase website, but I never received an email.
I’m completely lost as to what to do. Has anyone else with this issue gotten their problem resolved?