Short story – my account was hacked – they added a Paypal account and drained all my crypto into it after putting it into EUR wallet ( i would have used GBP wallet). I had two factor authentication on as well and received no alerts on my phone about this plus my password on the account was unique to coinbase.
Despite multiple emails and support tickets followed by Coinbase’s complaint form filling – still nothing and its now been 40 days since I started the complaint form – they tell you that should take up to 20 days!
I was wondering what the best way is to proceed with this? Should I go to the FCA?
Such a shame as I think cryptocurrency could well be the future, but when big companies such as Coinbase behave like this, it rather ruins it all.