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Coinbase and the never reply mentality

So I’m back again, after my previous post I actually got an email back from coinbase. I was thinking damn this is good and now at least it should be going somewhere. Sadly though, this has not been the reality.

Now the email I got stated basically the same as before (a specialist will look into your case and we will get back to you as soon as we can)

Previously they have stated a number of days until a response should be expected but, in the most recent post they have given a possible infinite time. All of this started because coinbase took extra money from my bank account due to an error on the app. The error allowed for me to purchase £50 more than I had in my GBP wallet.

So now because I posted a support ticket asking how they can just remove money from my account without my authorisation. I have been locked out for several months. I was hoping I could have helped improve the app by highlighting a possible fault. But, all it have achieved is to be temporarily disabled.

Upvote this thread to grab some attention
Case number #06024389

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5 Comments

  1. I thought coinbase was a safe trading platform for investors. Stay away.. No phone support. If your account is compromised. They don’t respond.. Don’t put your money here!

  2. I thought coinbase was a safe trading platform for investors. Stay away.. No phone support. If your account is compromised. They don’t respond.. Don’t put your money here!

  3. I’ve been waiting since sept 17 and still yet to get a response that was beneficiary in any way. I made a poll that fit a little attention about e months ago that had nothing to do with my original ticket then I received the”specialist”thing again.

  4. This subreddit is a public forum. For your security, do not post personal information to a public forum, including your Coinbase account email. If you’re experiencing an issue with your Coinbase account, please [contact us](https://help.coinbase.com/en/contact-us.html) directly.

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