**Assuming you have a technical issue with Monero, please reach out and I am sure we can help or advise you.**
Digression: One thing that keeps surprising me is how exchanges, when having troubles with a particular software never ever seem to contact anyone involved with said software. Even when *we* try to contact them, it’s notoriously difficult to get any channel of communication at all.
For ex: just in the last months there have been several exchanges having fairly basic issues that were solved very quickly once finally talking to them and clarifying misunderstanding or best practices for how to deal with Monero as a business with many customers. One fairly large exchange was down for more than 2 weeks until finally I manage to talk to developers there, after stupidly proposing some help and trying to reach out for several days in their telegram public support channel, among thousands of shitty comments from all their normal users. I don’t really understand how these entities operate on that front, and what’s the reason for such passivity or even refusal to engage. Seems to me it’s literally working against their primary purpose which is to make money as a successful business. It’s just weird. Anyway…
I tried unsuccessfully via twitter but that was clearly a shot in the dark [https://twitter.com/binaryFate/status/1395224090718269444](https://twitter.com/binaryFate/status/1395224090718269444)
I know /u/fluffyponyza tried via more personal channels too — no answer either.
So trying again here. Binance tech team or whoever there is currently struggling with Monero, you can contact the core team at dev[at]getmonero.org.
If you are worried about confidentiality you can reach (just) me at binaryfate[at]getmonero.org, or IRC/Twitter/Telegram, same nickname. I can join any platform you like for a chat. And I will absolutely respect the confidentiality of any communication.