On 7-20-2021 at approximately 10:20 am someone ported my phone number over (Metro Pcs Provider) to an unknown device. This took place within 3 weeks of becoming involved in Cryptocurrency with coinbase, and no other exchanges.
As per Coinbases policy, they are supposed to block transfers for up to 48 hours when what happened to me takes place, because they are aware of this Sim Swap Scam problem. They did not and now deny a password reset ever took place on my account, and consider the case resolved. I have proof of the password change and everything else that happened saved in emails received from their company. When I told them this, they stopped replying to me.
My account was accessed from an unknown device, with an unknown IP ( 22.214.171.124 ), from a location (Raleigh) no where near where I live, and all of that minutes after the only password reset that ever took place on that new account.
After they took phone number over they used it to reset my hotmail password (because based on Coinbases’ suggestion I had enabled 2 factor authentication, which is what made this scam possible) and used the hotmail account and phone # they took over to reset my Coinbase password. Once in there, they converted everything I had into Ethereum and transferred it out to this address.
Something I found strange after investigating this is that the thief took the time to delete all the emails showing this happened and then went to delete folder and removed them. They spent all that precious time **before** trying to access other accounts (like my bank account) as if it was very important to them, even though all that info is also saved on Coinbase. I restored those emails and it wasnt until coinbase denied the password reset I thought again about them. Only thing deleting the action trail would only serve that I can think of is to leave me with no proof that a password change had actually taken place.
$600 of those funds should not have been available until 2 days later, but were still converted and transferred somehow. The thief was very fast and familiar with Coinbase and its policies and only seemed to care about and try to steal my Crypto. This combined with how often this happens to Coinbase customers, especially those who are in the first month of joining coinbase, and add to it the fact they deny a password reset took place and it starts painting an obvious picture that coinbase leaks info or flat out has employees involved in this.
I joined coinbase because of the 25,000 insurance that they mention, but apparently never use to help any of their customers after they lose everything on their site.