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Yet another case unresolved. Support has gone silent.

On June 28th I deposited money into my coinbase pro account. There was no purchasing of any crypto. I made an attempt to withdraw this money back to my bank account and was met with an error message. Since then, I opened a case through the web support portal (Case #06750786). I was originally met with quick response but the issue since been unresolved. July 21st I was the last contact I had by anyone. I have periodically responded to the email for updates but there has not been any response. I have since created a Twitter account as it seems like there is activity on there. I posted an inquiry to their Twitter account and received a response from an unverified account claiming to be a customer support member [@coinbase_mach](https://mobile.twitter.com/coinbase_mach).
They claim to offer support and provide a link to follow which sure looks like a [phishing scam](https://my.forms.app/form/6101c02a89545f0a00d7ccbb) to me. They claim I must file a complaint through this link in order to help me even though I have an open case already.

Scammers are rampant. /u/Ticketnumber42 (3 hr old acct) and /u/Tickethelp45 (12 min old acct) just messaged me and told me to contact “support” through [this](https://tawk.to/chat/611366e8649e0a0a5cd08fc1/default) link.

What do you think?

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How to avoid being scammed !!

Wallet balance is off by -13% after calculating balance from downloaded spreadsheet of all trades